Most drivers work for independent, small shipping companies with one or two employees. They will contact you directly to let you know their timeline and when to expect them.
Unlike large shipping companies, most blanket wrap shippers do not use tracking numbers. They communicate by telephone and email instead.
We ask that drivers reach out at least 24 hours prior to delivery to coordinate with you.
Drivers can only deliver the furniture to your door. They are not responsible for moving it inside your building or home. This is also called "threshold delivery."
Please make sure you will be able to handle the piece beyond this point.
Small independent shipping companies are generally more flexible with their schedules than larger companies, like UPS and FedEx. This means that your delivery may fall outside of the usual Monday - Friday | 9am - 5pm time frame.
If you have a preference for timing, please let us know so we can help the delivery arrive at an acceptable time.
Your driver is not responsible for helping you install, set up, or work on your furniture. So please do not ask them.